FAQ

Frequently Asked Questions

Prompt Softech is a part of Prompt Group. Prompt Group was established in 1978 and Prompt Softech since 2011 providing technological solutions to the industry. For more than last one year company is serving Restaurant and Retail industries. PENGUIN is a result of complete two years of R&D in the restaurant and hotel industry to find out solution of all the possible errors in the business management. PENGUIN comprises of very advanced software and technology which other companies haven’t yet thought of. PENGUIN team comprises of professionals who are specialized in technology and management. Thus you should choose the leader who is very much successful in restaurant management systems i.e. PENGUIN from Prompt

The Penguin is a complete Wi-Fi Restaurant Management App includes Wi-Fi thermal printers, Wi-Fi Token Display, Admin main Software, Queue, Kitchen and Captain applications.

In conventional restaurant management, captains take order on a paper, gives it to the waiter for making its entry with the operator and then takes it to the kitchen, bar or pantry etc. In this situation not only the legwork of the waiter increases, but a lot of manual interaction and interpretation is required. Not only is everyone’s precious time wasted, in turn customers wait for the service from the waiter resulting in pressure and poor order management.

With PENGUIN sim-less Tablet, the captain can take orders on a wireless touchpad. The captain has to just add the item and order from his Tablet, instantly the KOT/BOT comes out at their respective departments thru Wi-Fi and portable thermal printer. Likewise it reflects on the cash counter machines (server). Captain and waiter need not leave the service area, hence providing their customers with better service. (Captain can take the order like less spicy, medium, kadak, 1by2 and other also)

SAAS (Software As A Service) model gives you very flexible and convenient option to have Penguin App at your Restaurant. No huge investment needed as It has Monthly subscription payment method. Pay a little to make your restaurant hi-tech.

We do provide complete Penguin App with hardware and software through purchase by the customer. This onetime expense model which will make you owner of the whole system. No recurring cost need to be paid.

In the restaurants business, operations gets affected by some service errors and this Great PENGUIN App does not only gives fast execution but also gives way to manage your business even better than before. PENGUIN gives complete solution of Restaurant Management. It can generate various productive MIS reports to get analytics of your business. It saves lot of time for the employees as it decrees oral operational communication. As we know that waiters’ most of the time spends inside the kitchen or outside the service area. But now they can utilize their saved time to serve their customers better and receive good feedbacks with our wireless restaurant ordering software.

Yes, we have our company’s training team. The session has minimum 5 days of training but captains will feel confident within 3 days while working in rush hours. Because the system is very user friendly. A captain who knows how to operate mobile phones can easily operate the Tablet as well as Application.

This is wrong perception of our customers that this system works only with big restaurants. It is feasible with small restaurants also. It all depends on your requirements, such as, if you have 2 captains in your service area so you may go for 2 Tablet, similarly if you have 2 departments of preparation of food items then you may go for 2 Wi-Fi Printers. Small restaurants are also availing this system and increasing their profit and sales. PENGUIN works as the way you want.

PENGUIN is successfully worked and admired by renowned hospitality organizations. It has established its position. In Ahmedabad, we have hi-tech restaurants like House of Curries. Likewise we have so many restaurants that are coming with new professionalism in the industry.

The system gives flexibility to work in stress free environment, as now captain doesn’t need to go anywhere. Now they can address to their customers and help in better positioning of the restaurant. Cashier can see the entire table status and monitor the order items. Waiters have only work i.e. to pick up the order and serve on the table, no need to wait for the entry or preparation of items. We made the system very user friendly that anyone can avail it. The system is fully customized and admired by renowned hospitality groups.

We have every provision in the system. If customer wants cancellation then captain does it from his Tablet only but if owner wants that this facility will be given to cashier only then it is there. You may add reasons on every cancellation so that it can be analysed that why these cancellations happened. We have remarks facility also, because an order goes as customer wants. Here we have remarks in the systems for ordered item like hot, Jain, spicy, medium spicy etc. Also Admin can write new remarks very easily so that order will go as per customers’ requirement.

We provide every member of the restaurant as a different user, so that owner will be able to see all the transactions but other employee will see as per the owners’ permission. Every role is already kept in it so you can give provisions to your employees as per your need. You don’t need to worry about any misuse.

We are committed to give best services to our customers. The system is fully customized, it is completely secured. We do produce the Wi-Fi Printers and Wi-Fi Token Display at our own manufacturing unit. If any kind of error occurs, system analyse the problem and shows on the screen. Also we have our helpline service and support team. Thus you don’t need to worry about any kind of technical problem. We won’t let your operation take pause. Along with it, our installation and training team give proper training to your employees so that they feel confident while working in rush hours. The system is very much easy to use and every requirement is already included in it.

PENGUIN comprises of both hardware and software. For Hardware following components are required:

  • PC with Pentium IV with 1 GB RAM, Windows XP Home with minimum 40 GB HDD.
  • Wi-Fi units, as per the requirement of the premise.
  • Wi-Fi thermal Printer as per no. of kitchens and 1 for Queue management; manufactured by Prompt Group only.
  • Sim-less tablets as per no. of captains going to use it.
  • Wi-Fi Display; manufactured by Prompt Group only.